Last Updated: 25rd May 2018
Our Privacy Policy, inclusive of our Terms & Conditions, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
If at any time you have questions about our practices or any of your rights described below, you may reach the Data Protection Officer ("DPO") by contacting us at [email protected] or using our contact us form. We will respond to all requests, inquiries or concerns within thirty (30) days.
We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.
Information we may collect from you
Your personal data includes information such as:
- Name
- Address
- Telephone number
- Email address
- Other data collected that could directly or indirectly identify you
Information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased;
If you contact us letter or email, we may keep a record of that correspondence;
Details of transactions you carry out through our site and of the fulfilment and administration of your orders; and details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.
Cookie policy
We may also store information about you using cookies (files which are sent by us to your computer or other access device)
which we can access when you visit our site in future. We do this for the "remember me" functionality and to remember your items in your shopping basket.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the
file or directory that stores cookies.
Information on deleting or controlling cookies is available at AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Where your personal data is stored
The personal data that we collect from you will be stored on our servers inside the European Economic Area ("EEA").
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for
keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information,
we will use strict procedures and security features to try to prevent unauthorised access.
How we use your data
We use information about you in the following ways:
- To process orders that you have submitted to us;
- To provide you with products and services;
- To comply with our contractual obligations we have with you;
- To help us identify you and any accounts you hold with us;
- To enable us to review, develop and improve the website and services;
- To provide customer care, including responding to your requests if you contact us with a query;
- To administer accounts, process payments and keep track of billing and payments;
- To detect fraud and to make sure what you have told us is correct;
- To carry out marketing and statistical analysis;
- To notify you about changes to our website and services;
- To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- To inform you of service and price changes.
Retention periods
We will keep your personal data for the duration of the period you are a customer of SAFAS. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
Access to your personal data
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of SAFAS, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, phone number and e-mail address are kept up to date at all times. You must do this by updating your personal details within your Media Marmot account.
Disclosure of your information
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your Media Marmot account.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a
link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.
Liability
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our Terms and Conditions.
Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate you will be notified by e-mail.
Terms & Conditions
Click here to access our full Terms & Conditions.
