CIEH (New) Level 2 Award in Conflict Resolution and Personal Safety
Enables employees to protect themselves in the face of confrontational behaviour
Overview
Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed. The CIEH has developed this qualification to help organisations protect their staff as well as their organisational and operational effective.
Outline Programme
The qualification covers the following topics:
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The law
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The work environment
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Resolving confrontational situations
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Personal safety
Designed for all employees
Course duration – 6 hours
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Click this link for a syllabus (you will need adobe reader to view it)
SAFAS Contact Details: Telephone: 01784 477002. Email: info@safas.co.uk
